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Support

Questions, problems with a purchase or a call, or something to report? Write to us and we'll get back to you.

Include the email you use to sign in to Speeket and, if it's about a call or a purchase, your (S) Code and the approximate date and time.

Alinea, LLC · PO Box 260160 · San Juan, PR 00926

Frequently asked questions

How do I get an (S) Code?

Download the Speeket app, sign in, and tap GET MINUTES. Your purchase gives you a 6-digit code with 15 minutes. The code works like a private phone number: send it to your match so they can call you.

How does my match call me?

They enter your code in the Speeket app, or at speeket.com with "Have a code?", after a quick sign-in. Your phone rings, and you can answer or decline.

Who pays for the call?

Only the person who owns the code. Calling a code is free. A call that isn't answered costs nothing. Once both people are connected, calls are charged to the nearest minute, with a 1-minute minimum.

How long do my minutes last?

Minutes stay on your code for 30 days after your last purchase, and you can use them with the same match or a new one. If you buy again while your code still has minutes, they're added to the same code and the 30 days start again. Minutes left after 30 days expire, as described in our Terms and Conditions.

Can I add minutes during a call?

Yes. If you own the code, tap 15+ during the call to add 15 minutes without hanging up.

Voice or video?

The person who calls chooses how to start, and can switch to voice only at any moment.

Will the other person see my phone number?

No. Calls go through Speeket, and neither person sees the other's phone number before, during or after the call. We never ask for your phone number.

How do I get a refund?

Purchases are made through Apple or Google, so refunds are requested from them under their policies:

If something went wrong with your minutes or a call, write to us first and we'll look into it.

How do I delete my account?

In the app, go to Settings → Delete Account, or follow the steps at speeket.com/delete-account. Deletion is permanent, and unused minutes are lost.

How do I report someone?

Email us at service@speeket.com with the (S) Code and the approximate date and time of the call. We review reports and take action when appropriate.

Who can use Speeket?

Speeket is for adults 18 and over.